Faq

Frequently Asked Questions

When is payment made?

Payment is made to the driver on the outward journey or  via the PIRAEUS Bank link on the booking page once your booking has been confirmed. We accept also card payments from each vehicle (minivan, sedan, bus etc.)  with our mobile chip and pin devices. For return only journeys, payment will be required in advance.

What if my flight is delayed?

If possible, please telephone us or send us an SMS at (+30) 6945992146 or eMail us. However, we do monitor incoming flights on the airport website. In rare circumstances customers may experience a short waiting time for prior booked collections. Note that driver could wait only 60 minutes after programmed landing of your flight. In that case after this time period, driver will make an announcement and he will leave.

What if my flight arrives early?

Again, please call us or send us an SMS at (+30) 6945992146 or eMail us. We routinely monitor incoming flights via the airport website. We will make every effort to pick you up as normal, however this will be dependant on prior bookings.

What if I miss my flight or flight diverted?

Please telephone us immediately or send us an SMS at (+30) 6945992146 or eMail us with any new details of your flight(s).

Where will I meet my driver upon arrival?

Driver will wait for you outside arrival gate holding a sign with your name on it.
We routinely monitor incoming flights via the airport website so we know the exact exit gate that you will use.
However once you have collected your luggage, call us on landline: (+30) 210606209 or on Viber: (+30) 6945992146  or on mobile: (+30) 6945992146 to discuss with the driver about the meeting point.

Which are the dimensions or the capacity of suitcases (luggage)?

There are 4 types of suitcases (length x width x depth) in cm [and in] :

• Small suitcase (or Cabin size or Hand luggage) : 55 x 40 x 20 [in: 22 x 16 x 8] (~ 40 lt.)
• Medium suitcase (or Normal size) : 65 x 50 x 25 [in: 25 x 20 x 10] (~ 75 lt.)
• Large suitcase (or Big size) : 75 x 50 x 30 [in: 30 x 20 x 12] (~ 120 lt.)
• Extra Large suitcase (or Very big size) : 80 x 55 x 35 [in: 31 x 22 x 14] (~ 150 lt.)

Do you provide wheelchairs?

Customers must use their own wheelchairs which we can look after for you until your return journey.

Do you provide baby or child car seats?

We provide Recaro® baby and child seats.
At booking procedure, child or baby seat check box must be filled, so driver will predict child seat(s).

Do you provide guiding service at archaeological sites?

We provide guiding service by licensed guide. At the booking procedure you can ask for licensed guide and we may book a licensed guide for you